bip999 Privacy Policy

01 Introduction

bip999 operates the online casino and sports betting platform available at bip999.net (the "Platform"). In the course of providing our services to players based in Bangladesh and internationally, we collect and process certain categories of personal data. This Privacy Policy sets out in plain terms what data we collect, how and why we use it, with whom it may be shared, and the rights you have with respect to your own information.

This Privacy Policy forms part of the bip999 Terms & Conditions and should be read alongside them. Where a specific service or promotional activity involves additional privacy considerations, a supplementary notice will be provided at the point of data collection.

bip999 is the data controller responsible for personal data processed through the Platform. If you have any questions about this Privacy Policy or how your data is handled, please contact our support team at [email protected].

02 Data We Collect

bip999 collects personal data through several channels: directly from you when you register or use the Platform, automatically through your interaction with the Platform, and from third-party verification partners. The categories of data we collect are described below.

We do not collect or process sensitive special-category data (such as health information, religious beliefs, or political opinions) unless this is strictly required for responsible gaming obligations, in which case it will be handled with the highest level of care and explicit consent.

03 How We Use Your Data

bip999 uses personal data only for legitimate, clearly defined purposes. The primary purposes for which we process your data are as follows:

• Account management: Creating and maintaining your bip999 account, verifying your identity at registration and during ongoing KYC processes, and enabling you to log in securely.
• Transaction processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank transfers; reconciling transaction records; and resolving payment disputes.
• Service delivery: Providing access to casino games, live tables, sports betting markets, and other Platform features; personalising your experience based on your game history and preferences.
• Legal and regulatory compliance: Fulfilling anti-money laundering (AML) obligations, age verification requirements, and any reporting obligations imposed by applicable law or our operating licences.
• Responsible gaming: Monitoring gameplay patterns to identify potential signs of problem gambling and enforcing deposit limits, loss limits, or self-exclusion arrangements where applicable.
• Fraud prevention and platform security: Detecting and preventing unauthorised account access, bonus abuse, collusion, and other fraudulent or prohibited conduct.
• Customer support: Responding to your enquiries, resolving account issues, and maintaining a record of support interactions for quality assurance purposes.
• Platform improvement: Analysing aggregated, anonymised usage data to improve game offerings, optimise Platform performance, and develop new features.
• Marketing communications: Sending you promotional offers, bonus notifications, and tournament announcements where you have given consent to receive such communications. You may withdraw this consent at any time.

04 Legal Basis for Processing

bip999 processes your personal data on one or more of the following lawful bases depending on the nature of the processing activity:

• Contract performance: Processing that is necessary to fulfil the Terms & Conditions agreement between you and bip999 — including account creation, transaction processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws and regulations, including identity verification, AML checks, record-keeping obligations, and regulatory reporting.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and Platform improvement, where our legitimate business interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided clear, affirmative consent. You have the right to withdraw consent at any time without affecting the lawfulness of prior processing.

05 Data Sharing & Disclosure

bip999 does not sell, rent, or trade your personal data. We may share your data with the following categories of trusted third parties, strictly for the purposes described in this Privacy Policy:

• Identity verification providers: Third-party KYC and AML service providers who assist bip999 in verifying player identities and screening against sanctions and politically exposed persons (PEP) lists.
• Payment processing partners: bKash, Nagad, Rocket, Upay, and participating banks who receive only the data necessary to process your specific transaction. These partners operate under their own privacy policies and security standards.
• Game technology providers: Licensed game studios and platform software suppliers (such as Pragmatic Play, Evolution Gaming, Spribe, and others) who may receive anonymised session data to support game delivery and fair play auditing. These providers do not receive your full identity profile.
• Fraud prevention and cybersecurity services: Specialist providers who assist bip999 in identifying suspicious activity, preventing account takeovers, and maintaining platform integrity.
• Legal and regulatory authorities: Where required by law, court order, or the request of a competent regulatory authority, bip999 may disclose personal data. We will notify you of such disclosure where legally permitted to do so.
• Professional advisers: Lawyers, accountants, and auditors who are bound by professional confidentiality obligations, where disclosure is necessary for bip999's legal or compliance obligations.

All third parties with whom bip999 shares personal data are required to handle that data securely and in accordance with applicable data protection standards. bip999 does not permit third parties to use your data for their own independent marketing or commercial purposes.

06 Payment Data

Financial data processed through the bip999 platform — including your bKash, Nagad, Rocket, or Upay account numbers, bank details, and transaction records — is handled with the highest level of security and access restriction.

bip999 does not store full payment account credentials on its own servers in an unencrypted form. Payment method information is tokenised or encrypted at the point of capture and is accessible only to authorised members of the payments and compliance teams on a strict need-to-know basis.

Transaction records are retained for a minimum of five years from the date of the transaction to satisfy AML record-keeping requirements. After this retention period, financial records are securely deleted or anonymised.

07 Cookies & Tracking Technologies

bip999 uses cookies and similar tracking technologies (including local storage and session storage) on the Platform. These technologies serve the following purposes:

• Strictly necessary cookies: Required for the Platform to function correctly. These include session authentication tokens, security tokens, and load-balancing cookies. These cookies cannot be disabled without impairing your ability to use the Platform.
• Performance and analytics cookies: Used to collect anonymised data about how players use the Platform — such as which pages are visited most frequently and where errors occur — to help us improve the Platform experience.
• Functional cookies: Used to remember your preferences (such as language, game view settings, and notification preferences) so that you do not need to re-enter them on each visit.
• Fraud prevention cookies: Used to detect and prevent automated bot traffic, account takeover attempts, and other security threats. These cookies may persist for a period following your session.

bip999 does not deploy third-party advertising or retargeting cookies that track your activity across external websites. You may manage cookie preferences through your browser settings, though disabling strictly necessary cookies will affect Platform functionality.

08 Data Retention

bip999 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five years following account closure, to comply with AML and record-keeping regulations.
• Transaction records: Retained for a minimum of five years from the date of the transaction.
• Support communications: Retained for up to three years from the date of the last communication, unless a dispute or investigation requires longer retention.
• Marketing preference records: Retained for as long as your account is active, or until you withdraw consent, whichever is earlier. Opt-out records are retained indefinitely to prevent re-subscription without renewed consent.
• Technical and usage data: Aggregated or anonymised after 12 months. Raw IP address logs are deleted after 90 days unless required for an ongoing security investigation.

Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with an identifiable individual.

09 Data Security

bip999 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and bip999 servers.
• Encryption at rest for sensitive stored data, including identity documents and financial records.
• Role-based access controls limiting data access to authorised personnel only, on a strict need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments conducted by independent cybersecurity specialists.
• Two-factor authentication (2FA) options available for all bip999 player accounts to reduce the risk of unauthorised access.
• Dedicated fraud detection systems monitoring transactions and login events in real time.

While bip999 takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, bip999 will notify affected players and relevant authorities as required by applicable law.

10 Your Rights

As a data subject, you have the following rights with respect to your personal data held by bip999. To exercise any of these rights, please contact us at [email protected]:

• Right of access: You have the right to request a copy of the personal data that bip999 holds about you, along with information about how it is processed.
• Right to rectification: You have the right to request that inaccurate or incomplete personal data be corrected or completed without undue delay.
• Right to erasure: In certain circumstances, you have the right to request that bip999 delete your personal data. This right is subject to our legal obligations to retain certain records (for example, AML and transaction records).
• Right to restriction of processing: You have the right to request that bip999 restrict the processing of your personal data in certain circumstances, such as while a dispute regarding data accuracy is resolved.
• Right to data portability: Where processing is based on your consent or the performance of a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing of your personal data where bip999 relies on legitimate interests as the legal basis, including profiling for responsible gaming monitoring purposes.
• Right to withdraw consent: Where processing is based on consent (such as marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

bip999 will respond to all data rights requests within 30 days of receipt. In complex cases this period may be extended by a further two months, and you will be notified of any such extension.

11 Children's Privacy

The bip999 Platform is strictly intended for adults aged 18 years and above. bip999 does not knowingly collect personal data from any person under the age of 18. If we become aware that an account has been registered by or on behalf of a minor, we will immediately close the account, void any associated transactions, and delete any personal data collected.

If you are a parent or guardian and believe that a minor in your care has registered an account on the bip999 Platform, please contact us immediately at [email protected] so that we can take prompt remedial action.

12 Third-Party Links

The bip999 Platform may contain references to game providers, sports data partners, or other third-party services. These third-party services operate under their own privacy policies, and bip999 has no control over their data practices. The inclusion of a reference to a third-party service on the bip999 Platform does not constitute an endorsement of that party's privacy practices.

We encourage you to review the privacy policies of any third-party service you interact with independently of the bip999 Platform. bip999 accepts no responsibility or liability for the privacy practices of third-party services.

13 Changes to This Privacy Policy

bip999 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, the revised Privacy Policy will be published at bip999.net/privacy-policy with an updated "Last updated" date. Where the changes are significant, registered players may also be notified by email.

Your continued use of the bip999 Platform following the publication of any revised Privacy Policy constitutes your acknowledgement of those changes. If you do not agree with the revised policy, you must discontinue use of the Platform and may request account closure by contacting [email protected].

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bip999 handles your personal data, please reach out to us. Our support team operates 24 hours a day, 7 days a week on Bangladesh Standard Time (BST, UTC+6).

• Email: [email protected]
• Support hours: 24/7 — Bangladesh Standard Time (UTC+6)
• Response time: We aim to respond to all privacy-related requests within 30 days.

For questions about our Terms & Conditions, please visit the Terms & Conditions page. For responsible gaming support, please visit the Responsible Gaming page.